In Store Handover Experience
Go Back Customer Experience Design In Store Handover – Signage & Experience Design Experience Design Graphic Design Signage Design Stakeholder Presentation As part of an in store-handover project, in which the team designed the service ‘curbside pickup’ or ‘click and collect’, I was tasked to create concept signage in order to aid in the customers […]
Capability 1 Pager Design
Go Back Customer Experience Design Capability 1 pager design – artifact creation Artifact Creation Experience Design XD Documentation XD Chapter Lead Project As the XD chapter lead, I created a new artefact in collaboration with a business designer within the same cell in order to illustrate wire frames or prototypes with key business requirements and […]
App Shell & Foundation
Go Back Customer Experience Design App Shell & Foundation prototyping digital product core app design Experience Design UX Design Design of a core app shell & foundation for a global retailer, for future instances of application releases where all ‘bundles’ or service packages would be consolidated into one singular app. Project Specifics One of the […]
Retail Online Service Centre – Customer Experience Design
Go Back Customer Experience Design Retail Online Service Centre Improve customer experience whilst reducing cost for Customer Service team to serve. Focus on resolving enquiries at first point of contact via the most efficient channel for each case type. Introducing the Service Centre – An online customer service centre that provides customers with self-serve support […]
3XD Website Design & Broker Portal
Go Back Website & Experience Design 3XD Website Design & Broker Portal This project was taken on for a freelance client as a full website and broker portal redesign to refresh the outdated site, create a modern looking website and improve usability within the broker portal area. Another purpose of the redesign was to create […]